Effective Date: 1 January 2026
1. Who We Are
Meridian Coaching & Consulting Ltd ("Meridian", "we", "our") is a professional coaching and consulting firm registered in England and Wales. We are the data controller for personal information collected through our website and in the course of delivering our services. You can reach our data protection contact at info@silentweavenode.com.
2. What Personal Data We Collect
We collect personal data that you provide directly and data gathered automatically when you visit our website:
- Contact information: Name, email address, phone number, and company or organisation name.
- Enquiry details: Messages, questions, or information you share via our contact forms, discovery call bookings, or email correspondence.
- Professional background: Job title, industry, and career-related information relevant to coaching engagements.
- Technical data: IP address, browser type, device information, operating system, and referring URLs.
- Behavioural data: Pages visited, time spent on pages, click patterns, and scroll depth.
3. Why We Process Your Data
We process personal data for the following reasons:
- To respond to your enquiries and arrange discovery calls or consultations.
- To deliver coaching, consulting, and training services under our contractual obligations.
- To send you updates, insights, or newsletters where you have opted in to receive them.
- To analyse website usage and improve our online presence and user experience.
- To meet our legal and regulatory responsibilities.
4. Our Lawful Bases for Processing
Under the UK GDPR, we rely on the following lawful bases:
- Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.
- Performance of a contract: To deliver services you have engaged us to provide.
- Legitimate interests: To operate and improve our business, provided this does not override your rights. This includes website analytics, fraud prevention, and business development activities.
- Legal obligation: To comply with applicable laws, regulations, or court orders.
5. Who We Share Your Data With
We never sell your personal data. We may share data with:
- Technology partners who provide website hosting, email delivery, and analytics services on our behalf.
- Payment processing providers for handling transactions securely.
- Professional advisers (accountants, lawyers) where necessary for business administration.
- Regulatory or law enforcement bodies where required by law.
All processors are contractually required to handle your data in compliance with the UK GDPR.
6. Data Retention
We keep your data only for as long as necessary for the purpose it was collected. As a general guide:
- Client records: retained for 7 years after the conclusion of our engagement, in line with regulatory guidance.
- Enquiry data: retained for 24 months from your last interaction, unless you engage our services.
- Marketing preferences: retained until you unsubscribe or withdraw consent.
- Website analytics data: retained in anonymised form for up to 26 months.
7. Your Data Protection Rights
You have the following rights under the UK GDPR:
- Access: Request a copy of the data we hold about you.
- Rectification: Ask us to correct any inaccurate data.
- Erasure: Request deletion of your data where there is no compelling reason for continued processing.
- Restriction: Ask us to suspend processing in certain circumstances.
- Portability: Receive your data in a structured, commonly used, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw consent: Where we rely on consent, you can withdraw it at any time.
To exercise any right, please email info@silentweavenode.com. We aim to respond within 30 days.
8. International Transfers
Your data is stored and processed primarily within the United Kingdom. If we transfer data outside the UK, we ensure adequate safeguards are in place, including standard contractual clauses approved by the ICO or reliance on an adequacy decision.
9. Data Security
We employ robust security measures including encrypted communications, secure hosting environments, access controls, and regular vulnerability assessments to protect your data from unauthorised access, loss, or misuse.
10. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Updates to This Policy
This policy may be revised periodically. We will publish the updated version on this page with a new effective date. We encourage you to check back regularly.
12. Contact
Meridian Coaching & Consulting Ltd
Email: info@silentweavenode.com